Token Rules

Plain-language summary

• A new account receives 50 free starter tokens.
• Accounts and token purchases are available only to people aged 18 or older using the Service in South Africa.
• Tokens pay for slip scanning and related OCR and AI processing inside slipr.
• Tokens are not money, cryptocurrency, an investment, or a bank balance.
• Purchased tokens do not ordinarily expire automatically. slipr may expire a purchased allocation only after at least three years from its purchase date, and only where necessary.
• Free starter tokens have no fixed expiry while the account and starter programme continue.
• Token use is based on recorded processing activity. A result the user considers unsuccessful or inaccurate may still be chargeable.
• A completed scan may create one token deficit. The user must top up before starting another scan.
• Purchased tokens are not transferable, withdrawable, or resellable.
• Refunds are governed by the Refund Policy and mandatory law.

1. What a token is

A slipr token is a limited, internal service credit that allows the account holder to use receipt scanning and related processing. It represents contractual access to slipr services and does not represent legal tender, electronic money, cryptocurrency, a security, a deposit, or ownership in slipr.

Tokens:

• can be used only within slipr for eligible features;
• do not earn interest or increase in value;
• cannot be withdrawn as cash;
• cannot be transferred between accounts, sold, pledged, or traded; and
• must not be represented as a financial product or investment.

2. Free starter tokens

Each eligible new account receives 50 free starter tokens once. The grant is promotional, has no cash value, and cannot be refunded or transferred.

Starter tokens have no fixed expiry while the account remains open and the starter-token programme continues. We may change or end the programme for future accounts. We will not remove an existing starter balance without reasonable notice except where needed for account closure, fraud, abuse, correction of an error, or compliance with law.

3. Purchased tokens

Purchased tokens are added after Paystack payment is successfully verified. They do not ordinarily expire automatically and no expiry date is assigned merely because three years have passed.

slipr reserves the right to expire a purchased allocation only after at least three years from its purchase date, and only when necessary. Any future expiry decision will be applied to the relevant purchase allocation and with reasonable advance notice where practicable. We will not retroactively shorten this minimum period or remove accrued consumer rights.

4. Order in which tokens are used

Token deductions are applied in this order:

1. free starter tokens;
2. other promotional tokens according to the terms of the promotion; and
3. purchased tokens, with the oldest purchased allocation used first.

Refunds, reversals, support corrections, and chargebacks may require a different ledger adjustment to restore or remove the tokens connected to a specific transaction.

5. How scan charges work

The token cost of a scan is variable because it depends on the work required, including:

• the number of receipt images or captured sections processed by OCR;
• the amount of receipt text sent for AI extraction;
• the amount of structured output generated; and
• whether the user requests another OCR or AI processing run.

The exact final cost may not be known when a scan begins. Starting a scan authorises slipr to deduct the tokens used by a successful processing run according to the charging basis presented in the Service. The completed deduction and available balance are shown in token history.

A token price does not guarantee a particular number of scans. A longer, more complex, lower-quality, or multi-image receipt may consume more tokens than a shorter receipt.

6. Processing results and reruns

• A successfully completed scan consumes the calculated tokens even if the user later edits the extracted bill.
• A user-requested OCR or AI rerun is a new processing event and may consume additional tokens.
• Chargeability is determined by the processing activity recorded by the Service, not solely by whether the user considers the result successful, accurate, or useful.
• Image quality, framing, unsupported content, or incorrect use may affect the result without automatically cancelling the token deduction.
• If the same processing event is charged more than once or a deduction has no corresponding processing record, contact support. A verified ledger error will ordinarily be corrected with a token adjustment.

7. Token deficit after a scan

An account needs a positive token balance to start a scan. Because the final cost is based on actual processing, one scan that began with a positive balance may complete with a negative balance.

A negative balance is a token deficit, not a monetary loan or interest-bearing debt. While the balance is zero or negative:

• the user cannot start another scan or rerun;
• later free adjustments or purchased tokens first clear the deficit; and
• only the remaining positive balance is available for further use.

slipr does not separately debit money to settle a token deficit. The user chooses whether to buy more tokens.

8. Buying tokens

You must be at least 18 years old and use the Service in South Africa to buy tokens.

Available bundles may change. Before payment, checkout must display:

• the number of tokens in the bundle;
• the full price in South African rand;
• all applicable taxes, fees, or other costs;
• the payment method;
• the purchased-token expiry policy; and
• links to the Terms of Service, Privacy Policy, Refund Policy, and these Token Rules.

slipr is not currently registered for VAT. Checkout prices are therefore not represented as including a slipr VAT charge. If slipr’s tax status changes, checkout and transaction records will be updated as required.

The user must be able to review the order, correct mistakes, or withdraw before confirming payment. A Paystack or bank status remains subject to server-side verification before tokens are delivered.

9. Payment reversals, refunds, and disputes

If a payment is reversed, refunded, charged back, duplicated, or later found invalid, slipr may make the corresponding token-ledger adjustment. If the related tokens have already been used, the adjustment may create a token deficit and block further scans.

There are no cash refunds for free or promotional tokens. Purchased-token refunds and mandatory consumer rights are explained in the Refund Policy.

10. Account closure

Promotional tokens may be removed when an account closes and cannot be exchanged for cash. Unused purchased value is not automatically forfeited or automatically refunded. Support will review the purchase allocations, usage, deficits, pending transactions, and legal requirements, and will handle remaining paid value as applicable law requires.

Contact support@slipr.co.za before closing an account that has unused purchased tokens or a token deficit.

11. Corrections and abuse

slipr may correct a balance where a technical, administrative, payment, or fraud error credited or deducted the wrong number of tokens. We will keep an adjustment record and, where reasonably possible, explain a material correction.

We may withhold or remove tokens obtained through fraud, payment abuse, exploitation of a technical fault, duplicate promotional claims, or breach of the Terms of Service. This does not remove consumer rights that cannot lawfully be excluded.

12. Help

For a token-ledger question, send support@slipr.co.za the account email, relevant slip or transaction reference, date, and a description of the disputed entry.

Related documents:

• Terms of Service
• Privacy Policy
• Refund Policy
• Contact